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Shipping & Delivery

NEOCITI Delivery

After your order has been successfully placed, your order will go through a verification process, you shall receive an update via email and/or SMS upon successful verification.

You can also check the shipping status of your item(s) purchased online from the tracking number provided by the merchant.

  1. When will I receive my order?
    • Klang valley:                1 - 6 working days
    • Outside Klang valley: 3 - 10 working days
    International order coming from oversea might take slightly longer time depends on the Merchant’s location.
  2. Can I cancel my order after order has been shipped?
    Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
    Please contact NEOCITI Support ([email protected]) for any enquiries regarding to Shipping and Delivery.